Last Updated: January 12, 2026
This Refund and Returns Policy (“Policy”) outlines the terms under which BUNKER 369, S.A. de C.V. (“Company,” “we,” “us,” or “our”) accepts returns and issues refunds for products purchased through our official channels. A fundamental and non-negotiable tenet of this Policy is that we do not offer “refund-only” solutions. A refund is strictly contingent upon the physical return and satisfactory inspection of the product in question.
- Our Stance: No Refund Without Return
1.1 The Core Principle
We will only process a refund after the eligible item has been successfully returned to our designated facility and has passed our quality inspection. Requests for a monetary refund where the customer wishes to retain possession of the item are expressly prohibited. This policy is uniformly applied to all return reasons, including buyer’s remorse, unless overridden by mandatory local consumer law.
1.2 Why This Policy Exists
This approach is essential for:
Verification: Ensuring the product’s condition matches the return claim.
Fraud Prevention: Deterring fraudulent claims of non-receipt or dissatisfaction.
Operational Integrity: Maintaining accurate inventory records and a sustainable business model.
Equity: Upholding a consistent and fair standard for all our customers.
- Eligibility Criteria for a Valid Return
To qualify for a return and potential refund, the following conditions must be fully met:
Time Limit: You must initiate a return request within 30 days from the date of delivery.
Product State: The item must be unused, in its original condition, and include all original packaging, tags, labels, manuals, and accessories. Any signs of wear, damage, or alteration will void the return eligibility.
Proof of Purchase: A valid order confirmation, invoice, or receipt must be provided.
Excluded Products: The following items are considered FINAL SALE and cannot be returned or refunded:
Customized, personalized, or made-to-order products.
Items marked as “Clearance,” “Final Sale,” or “As-Is.”
Products used in a manner that violates safety guidelines or results in damage.
Any item where the original packaging or hygiene seal has been broken (if applicable).
- The Mandatory Return & Refund Process
Step 1: Obtain Return Authorization (RA)
Contact our Customer Service team within the 30-day period to request an RA number. Provide your order details and reason for return.
Email: polisship@bunkeroutdoor.com
Phone: +525544406611
Step 2: Package and Ship the Item
Securely package the item with the RA number clearly marked on the outside. Ship it to the returns address we provide. The customer is responsible for the cost of return shipping and assumes the risk of loss or damage during transit, except in cases of our error (e.g., shipping a defective or incorrect product). We strongly advise using a trackable and insured shipping service.
Step 3: Inspection and Final Outcome
Upon receipt at our facility:
Our team conducts a thorough inspection against the Eligibility Criteria (Section 2).
Approved Return: If the item meets all conditions, we will initiate a refund to the original payment method. Please allow 7-10 business days for the refund to be processed and appear in your account.
Rejected Return: If the item fails inspection, no refund will be issued. We will contact you to arrange for the item to be shipped back to you at your expense.
Important: Refunds are for the product’s purchase price only. Original shipping and handling charges are non-refundable.
- Exceptions and Specific Scenarios
Faulty or Incorrect Items: If you receive a damaged, defective, or incorrect item, you must notify us within 7 days of delivery. We will provide a prepaid return label and, upon confirmation of the issue, will prioritize a replacement or a full refund (including original shipping costs). Please note: the faulty/incorrect item must still be returned to us.
Lost Return Shipments: We cannot process a refund for a return we have not received. It is your responsibility to ensure the tracked package is delivered to our returns center. - Regarding Exchanges
We facilitate exchanges by processing a standard return (as detailed above) for the original item. Once the return is approved, you may place a new order on our website for the desired replacement item. - Contact Us
For any questions or to initiate a return, please contact:
BUNKER 369, S.A. de C.V.
Returns Department
Address: Calle 3 No. 12, Zona Industrial Alce Blanco, 53370 Naucalpan de Juárez, Estado de México, Mexico
Email: polisship@bunkeroutdoor.com
Phone: +525544406611
- Policy Updates
We reserve the right to amend this Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our website. The “Effective Date” at the top will indicate the latest version.
By completing a purchase with BUNKER 369, S.A. de C.V., you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund and Returns Policy.