Privacy Policy

Privacy Policy for BUNKER 369, S.A. de C.V.
Effective Date: December 10, 2025

At BUNKER 369, S.A. de C.V. (“Company”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our website, mobile applications, or other digital platforms (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.

  1. Information We Collect
    1.1 Personal Information

We collect personal information that you voluntarily provide to us, which may include:

Contact Information‌: Name, email address, phone number, and mailing address. This information is essential for order processing, customer support, and communication regarding your purchases or inquiries.
Account Information‌: Username, password, and security questions for account verification. These details enable you to create and manage your account securely.
Demographic Information‌: Age, gender, and location (if provided). This data helps us tailor our marketing efforts and product offerings to your preferences.
Payment Information‌: Credit card details, bank account information, and billing address for transactions. We use secure payment gateways to ensure that your financial data is protected during transmission and storage.
Communication Preferences‌: Your choices regarding newsletters, promotional emails, and other communications. This allows us to respect your preferences and avoid sending unwanted messages.
1.2 Non-Personal Information

We automatically collect certain non-personal information when you interact with our Services, such as:

Device Information‌: IP address, browser type, operating system, and device identifiers. This data helps us diagnose technical issues, optimize website performance, and ensure compatibility across different devices.
Usage Data‌: Pages visited, time spent on site, clicks, and interactions with content. We analyze this information to improve user experience, identify popular products, and enhance navigation.
Location Data‌: Approximate location derived from IP address or GPS coordinates (if enabled). This enables us to provide localized content, such as store locations or regional promotions.
Cookies and Tracking Technologies‌: Cookies, web beacons, and other technologies used to enhance user experience and analyze traffic. These tools help us remember your preferences, track session activity, and deliver targeted advertisements.
1.3 Third-Party Data

We may receive information from third-party sources, such as social media platforms, payment processors, or business partners, to enhance our understanding of our users and improve our Services. For example, we might integrate with social media login options to streamline account creation or use third-party analytics tools to measure campaign effectiveness.

  1. How We Use Your Information
    2.1 Purpose of Collection

We use your information for the following purposes:

Service Delivery‌: To provide, maintain, and improve our Services, including processing orders, managing accounts, and responding to inquiries. This ensures that you receive timely and accurate information about your purchases.
Customer Support‌: To address your questions, resolve issues, and provide assistance. Our support team uses your contact details to communicate with you and ensure satisfactory resolution of any concerns.
Marketing and Promotions‌: To send promotional emails, newsletters, and offers tailored to your interests (with your consent). We segment our audience based on demographics and behavior to deliver relevant content.
Analytics and Research‌: To analyze usage patterns, optimize Services, and develop new features. This involves tracking user behavior to identify trends and opportunities for improvement.
Legal Compliance‌: To comply with legal obligations, enforce agreements, and protect against fraud or abuse. We adhere to industry standards and regulations to safeguard your data.
2.2 Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent‌: Where you have explicitly agreed to our processing for specific purposes (e.g., marketing communications). You can withdraw consent at any time without affecting the lawfulness of prior processing.
Contractual Necessity‌: To fulfill obligations under agreements with you (e.g., order processing). This ensures that contractual terms are met and transactions are completed smoothly.
Legitimate Interests‌: Where processing is necessary for our business operations or your interests (e.g., fraud prevention). We balance these interests against your privacy rights to ensure fair treatment.
Legal Compliance‌: To meet legal or regulatory requirements. This includes responding to subpoenas, court orders, or government requests for information.

  1. Sharing Your Information
    3.1 Third-Party Service Providers

We engage third-party vendors to assist with various aspects of our business, such as:

Payment Processing‌: To securely handle transactions and manage payment systems. These providers comply with industry security standards to protect your financial data.
Customer Support‌: To provide technical assistance and resolve issues. Support teams are trained to handle sensitive information with care.
Analytics and Advertising‌: To track user behavior, measure performance, and deliver targeted ads. We use reputable partners to ensure data accuracy and relevance.
Hosting and Infrastructure‌: To maintain website functionality and data storage. Our hosting providers implement robust security measures to prevent unauthorized access.

These third parties are bound by confidentiality agreements and are prohibited from using your information for purposes unrelated to their services.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your data is transferred to a new entity and ensure that the recipient maintains comparable privacy protections.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or regulatory authority, or to protect our rights, property, or safety. This includes cooperating with law enforcement investigations or addressing legal disputes.

3.4 User Consent

We will not share your information for marketing purposes with third parties without your explicit consent. You have control over how your data is used for promotional activities.

  1. Data Security
    4.1 Security Measures

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or destruction. These include:

Encryption‌: Using SSL/TLS protocols to secure data in transit. This ensures that sensitive information is transmitted safely over the internet.
Access Controls‌: Restricting access to sensitive data to authorized personnel. We use role-based permissions to limit data exposure.
Regular Audits‌: Conducting security assessments and vulnerability testing. These audits help identify and address potential security gaps.
Incident Response‌: Having procedures in place to address data breaches promptly. Our response plan includes notification protocols and mitigation strategies.
4.2 Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy. Retention periods vary based on legal requirements and business needs. Once data is no longer needed, it is securely deleted or anonymized to prevent misuse.

4.3 Your Role in Security

You play a crucial role in protecting your data. Please use strong passwords, enable two-factor authentication where available, and avoid sharing account credentials. These practices enhance your account security and reduce the risk of unauthorized access.

  1. Your Rights
    5.1 Access and Correction

You have the right to access and request corrections to your personal information. To exercise these rights, contact our Data Protection Officer at polisship@bunkeroutdoor.com. We will respond promptly to your requests and provide necessary assistance.

5.2 Deletion Requests

You may request deletion of your data where there is no compelling legal grounds for retention. Note that some information may be retained for legal or operational reasons, such as compliance with tax regulations or resolving disputes.

5.3 Data Portability

You can request a copy of your data in a structured, commonly used format for transfer to another service provider. This facilitates seamless data migration and enhances user control over personal information.

5.4 Withdrawal of Consent

If you have consented to specific processing activities (e.g., marketing), you may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing before withdrawal. We will update our records to reflect your preferences.

5.5 Objections

You have the right to object to processing based on legitimate interests. We will assess your request and respond accordingly, considering the balance between our business needs and your privacy rights.

  1. Cookies and Tracking Technologies
    6.1 Types of Cookies

We use cookies for:

Essential Cookies‌: Necessary for website functionality (e.g., session management). These cookies enable core features like login and shopping cart functionality.
Analytics Cookies‌: To track usage and improve user experience. These cookies help us understand how users interact with our site and identify areas for improvement.
Advertising Cookies‌: To deliver targeted ads based on user behavior. These cookies allow us to show relevant advertisements tailored to your interests.
6.2 Cookie Management

You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information, visit our Cookie Policy page. We provide clear instructions on managing cookie preferences to ensure user transparency.

  1. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately. We take children’s privacy seriously and will take appropriate steps to address any concerns.

  1. International Data Transfers

If you are located outside Mexico, your data may be transferred to countries with different data protection laws. We ensure adequate safeguards, such as Standard Contractual Clauses, are in place for international transfers. These measures protect your data regardless of its location.

  1. Third-Party Links

Our Services may contain links to third-party websites. This policy does not apply to those sites. We recommend reviewing their privacy policies before interacting. We are not responsible for the content or practices of third-party sites linked from our platform.

  1. Changes to This Policy

We may update this policy periodically. Changes will be communicated via our website or email. Your continued use of Services after changes indicates acceptance. We encourage you to review this policy regularly to stay informed about our privacy practices.

  1. Contact Information

For questions, concerns, or requests regarding your privacy rights, contact our Data Protection Officer at:

BUNKER 369, S.A. de C.V.‌

Email: polisship@bunkeroutdoor.com

Mailing Address: Calle 3 No. 12, Zona Industrial Alce Blanco, 53370 Naucalpan de Juárez, Estado de México, Mexico

This Privacy Policy is effective as of December 10, 2025.